Returns & Exchanges

At Custom Chic UK, we want you to be completely satisfied with your purchase. If your order isn't quite right, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Your Request

Log in to our online portal with your order number and email address to select the items you wish to return or exchange.

2

Package Your Items

Place the items in their original packaging, ensuring all tags are attached and the products are in their original, unused condition.

3

Ship the Parcel

Print your prepaid shipping label from the portal, affix it to your package, and drop it off at any authorized UK courier location.

4

Receive Your Refund

Once our warehouse inspects your return, we will process your refund or dispatch your exchange item within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing