Frequently Asked Questions

Everything you need to know about shopping with Custom Chic UK

How long will it take to receive my order?

Standard delivery within the UK typically takes 3-5 business days. For personalized items, please allow an additional 2-3 days for production before shipment.

Can I return a personalized item?

Because custom products are made specifically for you, we can only accept returns if the item arrives damaged or contains a manufacturing error. Please contact our support team within 14 days of receipt.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

How can I track my shipment?

Once your order has been dispatched, you will receive an email confirmation containing a unique tracking number and a link to the courier's website to monitor your delivery.

Do you offer international shipping?

Currently, Custom Chic UK focuses on serving our customers within the United Kingdom. We hope to expand our shipping options to international destinations in the near future.

How do I ensure my custom text is correct?

Please double-check all spelling and formatting in the customization field before adding the item to your cart. We print exactly what is provided in the order details.